Privacy Policy

Whisper Chat - Privacy Policy

Whisper Chat values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use the Whisper Chat mobile application, website (https://whisperchat.net), and all related services (collectively, the “Services”). By using Whisper Chat, you consent to the practices described in this Privacy Policy.

1. Information We Collect

a. Information You Provide Directly

We may collect the following types of information that you provide voluntarily:
  • Contact Information: Including your email address when contacting our support team, subscribing to updates, or filling out a form.
  • Feedback & Support Queries: Information you provide when submitting inquiries, feedback, bug reports, or technical support requests.

    • b. Information Collected Automatically

    When you use our Services, we may automatically collect:
  • Device Information: Including device type, model, operating system, screen resolution, mobile network, and other unique identifiers.
  • Log and Usage Data: Access times, browser types, crash reports, pages visited, and interactions with in-app features.
  • Blockchain-Related Data: Wallet addresses, transaction history, token balances, and other public blockchain data. This is not linked to your identity.
  • Location Data: Based on IP address or device settings for legal and performance purposes.

    • c. Non-Custodial Wallet Operation

    Whisper Chat is a non-custodial platform, meaning:
  • We do not store your private keys, seed phrases, wallet passwords, or personal identity data.
  • You are solely responsible for your wallet and its credentials.

    • 2. How We Use Your Information

    We use the data we collect to:
  • Operate and maintain our Services
  • Deliver relevant functionality and improve user experience
  • Detect, prevent, and respond to bugs, security issues, and unauthorized activities
  • Communicate with users for support, product updates, or legal matters
  • Comply with legal obligations and regulatory requirements
  • Analyze trends and optimize performance

    • 3. Sharing of Information

    We do not sell, rent, or trade your personal information. However, we may share limited data under the following conditions:
  • Service Providers: Trusted vendors under confidentiality agreements
  • Legal Obligations: If required by law or government request
  • Business Transfers: During mergers, acquisitions, or bankruptcy
    • We ensure that all third parties follow appropriate data protection standards.

    4. Use of Third-Party Services

    Whisper Chat integrates with decentralized applications (DApps), decentralized exchanges (DEXs), NFT marketplaces, and other third-party tools. These services operate independently and are governed by their own privacy policies. We encourage you to review those policies before interacting with any external service. We do not control or take responsibility for any data shared with or collected by third-party platforms accessed through our Services.

    5. Data Security and Personal Data Protection

    We take the protection of your personal information seriously and have implemented appropriate technical and organizational measures to ensure its security. These include:
    End-to-End Encryption for communication between the app and our servers.
    Local Device Storage for all wallet-related credentials (we do not store any private keys or seed phrases on our servers).
    Access Control Measures to prevent unauthorized access to app services and user accounts.
    Anomaly Detection for suspicious activity, attempted breaches, or malicious behaviors.
    Data Minimization Practices, meaning we only collect what is necessary for service delivery and compliance.
    While we take all reasonable precautions to protect your data, no system is completely immune to threats. You are responsible for securely storing your wallet’s private keys, recovery phrases, and device access credentials.

    In compliance with applicable data protection laws, including the Personal Data Protection Act (PDPA) of Singapore, Whisper Chat ensures that:
    Any personal data collected is processed lawfully and for legitimate purposes only.
    Users may request access, correction, or deletion of their data at any time.
    Personal data will not be sold or used for unauthorized marketing purposes.
    Data breaches, if any, will be promptly addressed and reported in accordance with legal requirements.
    If you believe your privacy has been compromised, please contact us immediately at support@whisperchat.net

    6. Data Retention

    We retain only the information necessary to:
  • Provide and support the Services
  • Meet legal and regulatory requirements
    • As a non-custodial platform, Whisper Chat does not store private wallet credentials, seed phrases, or any sensitive personal data. Any non-essential data is removed once no longer needed.

    7. Children’s Privacy

    Whisper Chat is not intended for use by individuals under the age of 18. We do not knowingly collect data from children. If we become aware that we have collected personal data from a minor, we will take steps to delete such information immediately.

    8. Your Rights and Choices

    Depending on your jurisdiction, you may have rights such as:
  • Access to the data we hold about you
  • Correction or deletion of your information
  • Objection to or restriction of processing
  • Withdrawal of consent
  • Opting out of push notifications or tracking (where applicable)
    • To exercise any of these rights, or if you have related requests, please contact us at support@whisperchat.net

    9. International Data Transfers

    Whisper Chat operates globally. Your information may be processed in countries where data protection laws may differ from those in your jurisdiction. By using our Services, you consent to such data transfers and processing.
    We take appropriate safeguards to ensure your information is handled securely across borders.

    10. Updates to This Privacy Policy

    We may update this policy to reflect changes in legal, technical, or business developments. When we do, we will update the “Effective Date” and notify users through the app or our website.
    Continued use of our Services after updates constitutes your acceptance of the revised Privacy Policy.

    11. Contact & Company Information

    If you have any questions or concerns about this Privacy Policy or our data practices, feel free to reach out:
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